Test Purchase comes up with a strong file against HP. The consumer organization demands 105 euros per device as compensation.
Test Achats and its sister organizations from Spain, Italy, Portugal and Brazil are sending a notice of default to Hewlett-Packard. The consumer organizations accuse the printer manufacturer of deliberately blocking the use of generic ink cartridges through software updates. The organizations want owners of HP printers to receive compensation of € 150 per device.
Test Purchase vs HP
HP has been selling its printers since the end of 2016, arguing that they also work with generic ink cartridges. In practice, these are often cheaper than ink cartridges of the HP brand itself. However, HP appears to have rolled out a firmware update, which means that generic cartridges are no longer accepted worldwide. And that by no printer of the brand. This is what consumer organization Test Achats writes today.
The error messages that the users got on the computer screen made them throw away perfectly usable patterns. Then had to switch to more expensive branded HP products. In some cases, consumers were forced to purchase a new printer.
“It is totally unacceptable for HP to take control of consumer-owned devices and then push it to buy branded products,” said Simon November of Test Achievement.
“The practice employed by HP is pure planned obsolescence. Illegal and irresponsible. Not only does this cause financial damage to consumers, but it also increases the amount of electronic waste just as we try to reduce it, ”adds the spokesman.
Notice of default
On May 3, 2021, Test Achats declares the Hewlett-Packard company in default along with its sister organizations from within the Euroconsumers group, the consumer organizations from Italy, Spain, Portugal and Brazil, respectively, to stop this practice and to pay damages to owners of HP printers. who, by installing the software update, will no longer be able to use generic ink cartridges in a device that they own.
“A solid file is being drawn up against HP,” says Laura Marcus, who coordinates the group claims for Test Achievement. “We demand that every HP owner in Belgium who has been harmed by HP’s unfair trade practices is compensated with damages of 150 euros, analogous to the US class action ruling.
If there is no conclusive answer, Test Achats intends to initiate a class action to seek redress for the duped owners of the HP devices, ”Marcus concludes. In the Netherlands, the manufacturer was already reprimanded by the court for these practices in 2016.