WhatsApp is undoubtedly an excellent platform for communicating. In my case, I can say that I have half my life there. Not only the images that we exchange with families and friends, but also several work messages and even important files. That is why the backup on WhatsApp cannot fail. It is that if something goes wrong and we lose our smartphone we are left with nothing. This can be a real headache. Now based on the indications of the well-known website WABetainfo we will then explain to you what you can do to solve the problems, both on Android and iOS.
WhatsApp: solve your backup problems now!
WhatsApp: Troubleshoot Android
There are essentially four problems that can affect the backup of WhatsApp on Android.
The first complaint arises when the backup never ends or is automatically canceled. This could be a problem with the background running on your Android smartphone. If you have a similar problem, make sure that the battery optimization for WhatsApp is turned off. In fact, it is what causes the most problems.
Other people complain that the backup preparation takes infinite times. Usually those who speak of this are on Android 11. However, it has not yet been realized whether this is a problem on Android 11 or is present in all previous versions. The solution here is also to disable battery optimization.
Backup gets stuck at 99%. There is no great miracle here. The only solution is to try. That said, try backing up at least two or three times and see if the problem is resolved.
If on the other hand reinstalled WhatsApp and can’t see the previous backup make sure you’re using the right Google account. If you are and have already confirmed then exit and enter again. This helps in most cases and people who were not getting it back to the previous backup.
WhatsApp: solve non-iOS problems
Many users complain that the backup of WhatsApp on iOS suddenly stops. In most cases this seems to be related to the backup space on iCloud. It’s just that sometimes we don’t realize that the bill is full. Or even if it isn’t, we will need a lot of space.
Others say that it is not possible to access the previous backup after reinstalling WhatsApp. You need to see what permissions are assigned to WhatsApp. Namely if this application is allowed to view files on iCloud. To do this just go to the settings of iPhone> iCloud and then WhatsApp. If this is already enabled, check that you are using the correct Apple ID.
On the other hand, restore history but do not see the media files the situation is different. It’s a question on WhatsApp that has been around for a long time. It usually happens when we have a lot of content to restore. Of course, we can always try to reinstall and restore. Sometimes it resolves. But it is not guaranteed. If you don’t, there won’t be much to do. That is why the website WABetainfo recommends so many times that everything be backed up and restored using iCloud. It is true that it will restore everything when you buy a new iPhone or change it. But at least you won’t miss a thing.