Blizzard confirms that a bug affecting the fantasy game’s in-game store resulted in some purchases not being processed properly, meaning that players were not receiving items after purchasing from Diablo Immortal in a small number of cases. The team says a fix has been rolled out to prevent the issue from occurring in the future, and that affected players will now receive their items.
Several players recently reported an issue where Diablo Immortal Eternal Orbs purchases were not being delivered properly in-game. One player on the Diablo Immortal subreddit highlighted this issue in a post saying “I’ve made a lot of purchases from 7200 Eternal Orbs and all transactions have been successful”, referring to the most expensive set on offer (priced at $99.99/89. £99).
The player then explains that the purchase made on the Google Play Store “successfully went through for $99.99 but was not delivered to the game. When you try to redeem the orbs, it says that the item is already owned and an error message is displayed.” Several other players have echoed the story, claiming to have experienced a similar issue.
The thread creator says that after Diablo Immortal Support initially reported that Google was responsible for the problem, Google Support responded by stating that the Diablo Immortal team’s response was unacceptable. When submitting this response to Blizzard Support, the user is reporting that a new set of 7200 Eternal Orbs has been sent to their account, although the “You already own this item” error message was still present in the store.
Diablo Community Manager Adam “PezRadar” Fletcher gave an official update, confirming, “Last week, we’ve been investigating reports from a small group of players who reported items that weren’t earned through their Diablo Immortal in-app purchases.” He explains that the issue is due to “a bug affecting the narrow window in the checkout process.” He then says a fix has been rolled out “to ensure no new purchase hits this issue” and adds that the support team is “focused on identifying affected accounts so we can move forward and deliver missing items.”