HP has settled a legal dispute with European consumers who are unhappy that a hidden firmware update for HP printers with dynamic security prevented them from using third-party supplies.
In 2016, HP released an update to the security chips in OfficeJet, OfficeJet Pro, and OfficeJet Pro X devices to support secure communication between cartridge and hardware using the Dynamic Security protocol. In practice, this led to the fact that after the update, the printers began to issue a damage message and required refilling with HP brand toner.
The European Electronic Frontier Foundation requested HP to repeal this policy, but the request was ignored. Last week, European consumer rights organization Euroconsumers reached an agreement with HP suggesting that consumers were not “properly informed” about the consequences of using Dynamic Security on HP printers.
Under this agreement, HP has agreed to set up a fund of up to $1.35 million to compensate HP printer owners in Europe for losses incurred as a result of the inclusion of a Dynamic Security feature that restricts printer functionality when using third-party cartridges.
“This agreement cannot be considered as an admission of any fault or wrongdoing on the part of HP, nor as an admission by Euroconsumers of the unfoundedness of its claims,” the company added.
So far, users from four European countries – Belgium, Italy, Spain and Portugal – are eligible for compensation if they owned one of the models listed in special listfrom September 1, 2016 to November 17, 2020.
Depending on the printer model, a fixed compensation of between €20 and €50 will be paid. Consumers can also receive an additional €45 if they can provide evidence of an increase in “specific collateral damages”. The maximum payout is capped at €95.
Similar agreements between HP and users were signed in Australia in 2018 and in the US in December last year.
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