Insults, humiliation, and generally toxic behavior are not new to voice chat in multiplayer titles. But what is new in any case is the way Infinity Ward wants to deal with the topic in the Call of Duty series in the future. In addition, there is a mute system for people who make toxic statements via text or voice chat in the new Modern Warfare 2, about which we have already spoken about the more or less ready-to-launch state: “If a player is proven to be insulting in the voice chat acts […]then the new system gives the moderation team the ability to mute that player for all voice chat features worldwide,” a developer at the studio wrote in a blog post on the subject. “In addition, our system can limit text chat features for players who abuse our global in-game chat.” Other studios from the Call of Duty cosmos should also be able to access this system in their titles in the future. These features should also be implemented in Warzone 2.
The silence of the trolls
With such an announcement, some may ask to what extent the reporting system here is sufficient to ensure a meaningful implementation of this idea. Ultimately, this builds on players actually reporting toxic individuals and the moderation team responding as per the blog post: “We know in-game situations can vary, so our new reporting system gives players the ability to add context to their reports send,” says the developer.
“This optional dialog box gives players the opportunity to tell us more about the situation. This, along with the overall overhaul, is fundamental to the third pillar of code of conduct in the Call of Duty universe, ‘stay alert’, players more Provide tools to report any abuse or inappropriate things they encounter.”
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Quellen: Call of Duty (Blogpost des Teams), Pcgamesn