Google has initiated refunds for subscribers to the now defunct Google Stadia, the cloud gaming service suddenly closed from the US giant several weeks ago. Thanks to a very detailed FAQ, it was explained not only that most refunds will arrive by January 18, 2023, but also explained how they will be processed. To facilitate the process, Google has relied on Payoneer for customers that the company cannot automatically refund.
“Starting November 9, 2022, we will try to automatically refund every transaction on the form of payment used to make the purchase,” explains Google. Furthermore, if the company fails to issue the refund on the original form of payment used by the user, it will try to send an email to the Google account in order to guide them on configuring an alternative payment method.
Via email you can monitor the status of refunds. Users who have made a maximum of 20 purchases will receive an email for each transition made, while users who have exceeded this threshold will receive a single email containing all refund attempts.
In the unfortunate event that the user is without the original payment methodit will be enough contact the bank for instructions on the matter. Furthermore, users who have deleted their Google account will still be entitled to a refund. Google will initially attempt to issue a refund on the original form of payment but, if this is not available, just contact customer support, communicate the deleted email and the details on the last transition.
The refund will apply to all purchases made through the Google Storeas well as on the subscription Stadia Pro, as long as it is prior to September 29, 2022. In most cases you won’t even need to return the hardwareand if necessary, a photo of the device will be requested with relative proof of purchase.
Games on Google Stadia should continue to work without particular problems until the time of server closure but, according to Google, there may be problems with titles that have in-game transactions. Furthermore, it will be possible to transfer the progress of games published by teams such as Ubisoft, Bungie, I / O Interactive, CD Projekt Red, Rockstar Games and Bethesda. About, there is also our guide on how to import saves to Steam.
Source: Google support