Hundreds of Tesla customers have been notified of order cancellations and refunds.
Since acquiring SolarCity in 2016, Tesla’s solar business has moved very slowly, but in 2022, the division finally got a boost. In the second quarter, the company reached a record level of residential solar energy in the United States, and in the third quarter, the figures increased to 94 MW, which is 13% more than last year.
Despite growth in the third quarter, Tesla stopped planning Tesla Solar Roofs projects in most markets, focusing on large construction projects such as the world’s first solar neighborhood in Austin, Texas.
The Tesla Ecosystem: Generate, store and use your own clean energy pic.twitter.com/367XuVUj4I
— Tesla Solar (@TeslaSolar) October 19, 2021
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Currently, according to Electrec, Tesla is canceling quite a few solar projects underway, as well as ceasing operations in some markets. The publication partially published a letter that the company sent to its customers:
“Thank you for your interest in Tesla Solar. After further review of your project, our team has determined that your home is in an area we no longer serve. Since we cannot fulfill the order, we will cancel it. You will receive a full refund of the deposit within 7-10 business days on the registered card.”
The message was sent to both customers ordering solar panels and people waiting for Tesla Solar Roofs. Some projects have passed the development stage and received appropriate permits. According to social media data, hundreds of customers received similar messages. The list of areas where Tesla stops work includes Los Angeles, Northern California, Oregon and Florida.
Such news does not at all coincide with the messages of Tesla, which only claimed to expand its “solar” division. In addition, the latter has suffered from layoffs – Electrek learned that the company laid off a number of employees in its solar panel planning and design department.
In the email, Tesla directs customers to “certified installers in their region.” These are roofing companies that have received company approval to install solar roofs. Recently, Tesla has also certified solar panel installers to roll out the Tesla Energy ecosystem.