Game news Nintendo punishes players for bad behavior towards its staff
Published on 11/15/2022 at 12:56
Nintendo has launched a new policy: if you misbehave with its employees, you will be refused certain services!
It was the Kyodo News site that spotted this new policy applied by Nintendoin its Japanese branch: implemented in Octoberelle prohibits access to certain services to malicious people towards its employees.
Nintendo implements a policy to protect its employees from certain abusive consumers
We know it, working in an after-sales service has always been a very complicated job : them consumers rarely come to you when things are going well, so sometimes they can be annoyed, even vehement. But with the advent of the Internet and social media, things have gotten worse: now, all you need to do is write who you work for in your Twitter bio to get harassed sometimes by disgruntled users. That’s why Nintendo has implemented a new policy aimed at protect all its employees from harassment and cyber-harassment.
If you behave badly, we will refuse your requests!
For the moment applied only in the Japanese branch of Nintendo, this new policy allows the Nintendo staff to refuse to comply with certain requests from customers who behave badly towards them. The site of the Japanese firm now effectively indicates that Nintendo authorizes itself to refuse you the repair or the replacement of one of its products if you exhibit any of these malicious behaviors:
Intimidation or threats Insulting or denigrating language Violation of privacy Excessive demands, such as free repairs when the warranty has expired Demanding an apology from Nintendo or its staff without reasonable cause Excessively repeating the same request or complaint Defamatory comments on social media or other websites
Harassment by consumers is not punishable by law in Japan
We made this decision after concluding that our customers would understand because of the reputation we have built by faithfully responding to their requests.
Nintendo at Kyodo News
Unlike sexual harassment or harassment in the workplace, consumer harassment is not regulated by law in Japan. He was fine addressed in a handbook of directions to follow for companies, drafted by the Ministry of Labor last February, but this manual is not binding, it does not commit companies to anything. Consequently, several Japanese firms have taken measures over timeand created internal rules, especially when their employees have regular contact with customers. Nintendo is therefore now part of this desire to better protect its employees against the excesses of certain consumers.
Source : Kyodo News
Nintendo therefore now allows its employees to refuse repairs and product replacements to consumers who harass them.
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