PayPal will no longer reimburse return costs from November 27 because they are working on innovations. What does this mean for you as a customer?
The American payment service has announced this on a support page. From November 27, 2022 it will no longer be possible to reclaim your return costs via PayPal. The company says it does this because it is working on new and existing functions.
Return costs at PayPal
The service that PayPal offered for years made it possible to create a return label via the platform. PayPal then reimbursed the costs of the return shipment, so that you did not have to pay for it yourself.
The chargeback procedure used by PayPal will continue to exist. For all physical products that you buy online and pay with PayPal, you can request a refund. If the product is not what you expected or if you have been scammed by the seller, you can simply get that money back through PayPal. This purchase protection will continue to exist. You now only have to pay for a possible return shipment.
On the support page, PayPal writes that the service is being discontinued to make way for a major renewal or change. We have no idea what those innovations and changes look like or what they entail. People who still want to make a return via PayPal can do so until November 26 at 23:59. As of November 27, the option will disappear from the payment platform.