The iCloud application for Windows 10 and 11 is illustrated this week by unusual bugs, and sometimes even quite confusing, on certain PCs. The problem would come at first sight from a failure on Apple’s servers.
iCloud on Windows seriously unlocks on some PCs // Source: Apple via MacRumors
Using the iCloud app on your Windows 11 or Windows 10 PC? Then you too might face unusual problems of corrupted videos even including, in rare cases, photos taken by complete strangers. In any case, this is what some users of iCloud for Windows report on the forums of the specialized site MacRumors.
We learn that the problem would be observed in particular when capturing a video from an iPhone 13 Pro or 14 Pro, and that one wishes to consult it, after synchronization, from iCloud for Windows. The video in question is then corrupted: all black, with scan lines making it completely unplayable. Much more strange (and embarrassing), some users also report having been confronted, inside these videos, with content that does not belong to them.
Photos of complete strangers… in your iCloud account
“iCloud for Windows corrupts videos recorded from an iPhone 14 Pro Max, resulting in black videos with scan lines,” says a MacRumors reader. “On rare occasions, it even inserts photos from unknown sources (perhaps other people’s iCloud accounts) into these videos,” he continues.
“I was shown family photos of other people I’ve never seen in my life, football games and other random photos. Obviously, this is extremely concerning and doesn’t really make me feel like I’m using iCloud safely,” it reads.
As the specialized site specifies, uninstalling and reinstalling the iCloud application for Windows does not seem to correct anything at all. Reported as much on Windows 10 as Windows 11, this problem has nevertheless already been transmitted to Apple. At first glance, it seems that the bugs observed are linked to a failure of Apple’s servers when processing videos captured with certain very specific parameters, such as HDR or HEVC format.
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