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Online shops: How the EU is strengthening consumer protection

Aroged by Aroged
November 29, 2022
in Technology
Online shops: How the EU is strengthening consumer protection
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November 29th, 2022 at 5:41 p.m. by Claus Ludewig – The EU Parliament has agreed on stricter requirements for Amazon & Co. The aim is to better protect consumers from dangerous products.

In order to protect customers from unsafe electronic products, the Federal Network Agency controls many offers. According to the Federal Network Agency, more than 21 million electronic devices were taken out of service in 2020 alone. Again and again there are products with missing or counterfeit CE marking, so that these products can be potentially dangerous. Negotiators from the EU Parliament and the member states have now agreed on stricter consumer protection rules. For example, dangerous products should be taken off the market more quickly.

Amazon & Co. must remove defective products from the range within two working days

In future, the manufacturer information on EU safety standards must be checked for accuracy by a responsible contact person. If damage occurs due to defective products, this named person is liable. Until now, it was theoretically possible to import products into the EU from a non-EU country with a counterfeit CE marking. After all, only the national supervisory authority took care of the goods, now there is another testing authority. Defective products must be removed from the online offer within two working days if this has been ordered by customs, for example. Amazon & Co. will have to make reasonable efforts to randomly search for dangerous products.

Buyers can enjoy a longer warranty period by being entitled to exchange, repair or refund the purchase price of dangerous products. In the event of recall campaigns relating to product safety, online retailers will in future be obliged to inform all affected customers and at the same time to avoid derogatory expressions such as voluntary or precautionary. The European Parliament and the EU states must formally agree to the regulations. Once this is done, the new rules will apply with a transitional period of 18 months.

Also worth reading: Despite expected increases in electricity prices: Federal Network Agency warns of energy-saving boxes on sale

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Collection of new regulations on consumer protection at Amazon & Co.:

There are always products with a missing or counterfeit CE mark. In order to be able to take such goods off the market more quickly, negotiators have agreed on new guidelines in the EU. In future, a contact person will have to check the manufacturer’s information on EU safety standards for accuracy. In addition, Amazon & Co. are obliged to search for dangerous products on a random basis and then take them out of circulation. Buyers can look forward to a longer warranty period by being entitled to exchange or repair dangerous products or to reclaim the purchase price.

Source: European Parliament

Tags: consumeronlineprotectionShopsstrengthening

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