(Update) Via Verde already answered! 🇧🇷 Via Verde categorically rejects any accusation of fraud, incompatible with the brand’s values and practice, and always aims to guarantee the best service to its customers and, therefore, whenever a customer passes through a toll and the transaction fails, Via Verde communicates directly with the customer to report any problems.
Via Verde only contacts the customer when a yellow light appears at the toll crossing, indicating a potential problem.
This alert is always aimed at protecting customers, taking into account that financial transactions whose security is essential are involved.
If the problem is confirmed, the customer can subscribe to a Via Verde plan or, if they prefer, buy a new identifier. The final decision is always the customer’s.
Original News – If you happen to drive a car every day, you should be familiar with Via Verde and its identifier system for paying tolls, parking, or fueling. In fact, now it is even possible to pay for parking outside parks, electrical charging, etc… All through your app.
What you may not know is that in recent weeks, the company has been under pressure, with several consumers making complaints on the Portal da Queixa.
Shall we try to figure out what’s going on?
Via Verde: Scheme with identifiers? What is up?
Therefore, several consumers accuse the company of practicing a kind of “scheme” involving its proprietary identifiers. Like this? Well, the company, via email, asks customers to replace the device, due to malfunctions. However, all complaining consumers claim that the appliances are working properly.
We are talking about an increase of more than 50% in complaints on the well-known Portal da Queixa in the last month of November. Why the complaints? It’s just that the problem is not just that the identifier is working well.
In the opinion of several consumers, this is just a scheme for Via Verde to be able to change the identifier, while “selling” a monthly or annual subscription. In other words, the theme here is Via Verde acting in bad faith, by deceiving its customers, some of whom have already subscribed to its services for many good years.
In short, consumers accuse Via Verde of “pressure”, “scam”, “loyalty maneuver” and “scam”. Consumers say:
“It’s a company maneuver for customer loyalty” “They press for a new contract and threaten to turn off the device”
Also, what do you think about all this? Did you also receive the email? Know someone with this problem? Is the company really acting in bad faith? Share your opinion with us in the comments box below.
Source 1, 2, 3
