December 5th, 2022 at 4:41 p.m. by Claus Ludewig – As reported by the Federal Network Agency, Deutsche Post is becoming increasingly unreliable. At least that’s how customers feel, since many complaints are received. The situation has improved recently, but overall users are less satisfied than in the previous year.
In response to a query from the dpa, the Federal Network Agency explained that around 6,500 complaints about the post office were received in July and August. Complaints have been increasing since the end of September, especially in the state of Bavaria, about letters being delivered late. Deutsche Post confirmed this and attributed the development to a high level of sick leave as a result of the ongoing coronavirus pandemic. In November, there were again many complaints about Swiss Post, with the Federal Network Agency receiving fewer complaints than in October 2022.
Post customers increasingly dissatisfied
In October, 9,400 complaints were counted, a month later there were just under 7,000 more complaints. In the first half of 2022 alone, the Federal Network Agency collected 8,900 postal complaints, most of which complained about undelivered letters. Overall, there were already twice as many postal complaints in this calendar year as in 2021. According to Deutsche Post, the situation is said to have improved, as around 6,000 new employees have been hired in delivery since October.
As an employee of Deutsche Post explained to the editors, letters are currently only being delivered every two working days. The improvement is not apparent to customers, on the contrary. Federal Network Agency President Klaus Müller would like to enshrine sanctions against Swiss Post in law, but of course the company doesn’t believe in that. However, various parties have already signaled their approval of the project. Over a billion letters are sent every day. If the delivery of a letter takes too long, you can complain to the Federal Network Agency. One option for talking to postmen is to use doorbells with an intercom system, such as those made by Amazon subsidiary Ring.
Also worth reading: Deutsche Post: Complaints about letter delivery are doubling
Recommended editorial contentHere you will find external content from [PLATTFORM]. To protect your personal data, external links are only displayed if you confirm this by clicking on “Load all external content”: Load all external content I agree that external content can be displayed to me. Personal data is thus transmitted to third-party platforms. Read more about our privacy policy.
Collection of postal complaints:
As reported by the Federal Network Agency, there will be twice as many complaints about Deutsche Post in 2022 than in the previous year. After all, there were fewer new complaints in November than in October. According to Deutsche Post, the situation has already improved, as around 6,000 new employees have been hired in the delivery department since October. As a Deutsche Post employee explained to the editor, letters are currently only being delivered every two working days.
Sources: Federal Network Agency, Golem
