Most of all, Russian IT companies suffered from the departure of Microsoft, HP, Cisco and VMware. In general, the majority of the companies faced problems of different degree of criticality, experts of CROC and TAdviser found out.
A study by CROC and TAdviser “Scenarios for Support and Development of IT Infrastructures” Service and Technical Support Market “showed that 68.5% of companies faced various problems associated with the loss of support from foreign vendors. 22% of respondents note serious difficulties with the development of infrastructure, and 13.9% of respondents have difficulty choosing alternative products. 11% of respondents noted an increase in the cost of equipment and components. In total, 89 senior IT experts provided data for the study.
The respondents noted the vendors whose departure had the most significant impact on the business: Microsoft (15.6%), Hewlett-Packard (14.7%), Cisco (13.7%) and VMware (7.8%). In general, the majority of companies (54.3%) faced problems of varying degrees of severity. 31.4% of companies have already experienced critical difficulties related to infrastructure maintenance and business development. The share of companies that independently maintain equipment more than doubled (to 49%). 16% of companies were left without any support at all, and admit that they are waiting for the equipment to fail.
At the same time, only 36.3% of companies see a solution to problems in the transition to domestic products, noting the functional lag behind Western counterparts, especially in terms of software. 32% of respondents resort to purchasing used equipment. One reason is the increased cost of support.
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