One of the notable innovations in the Pixel 7 smartphones compared to the previous year’s models was the camera unit. Instead of one large glass panel covering the entire camera, Google has switched to using an aluminum block with small glass inserts for the lenses.
As planned, reducing the amount of glass was to reduce light distortion and increase the strength of the devices. But in practice, it turned out that these small glass elements are more prone to damage. Reports began to surface on Reddit, the Google support forums, and Twitter that the camera glass on the Pixel 7 had shattered. Moreover, this was not the result of a fall or impact, the destruction of glass allegedly occurs “spontaneously”. The following images clearly demonstrate the problem.
Damaged glass does not look like it was broken on impact. In this case, the point of impact and the outer web should be visible. But in these images, the glass looks like it’s been shot through with a bullet.
Specialized protective glasses for smartphone cameras have increased scratch resistance. This is achieved by combining layers with different characteristics in the glass. If mistakes were made in the design of the glass, or if the layers are not in optimal balance due to a manufacturing failure, one day the glass will simply “explode” (crumble). Many affected Pixel 7 owners write that the camera glass shattered after a temperature drop – when they left a warm room on the street in frosty weather, or vice versa. So the version with a manufacturing defect has the right to life. It is not known who is the manufacturer of glasses for the cameras of Google Pixel 7 smartphones.
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Users who have encountered this problem say that Google does not fix it under warranty. The search giant’s support team states that this issue is not covered by the warranty. Some users are asked to pay around $200 for repairs.