Shutdown of access to IT-services in two London hospitals in connection with failure in operation of the data center due to a heat wave in July last year brought losses to the National Health Service of Great Britain (NHS) in the amount of £1.4 million, DatacenterDynamics reported, citing a report. departments.
Two data centers that provided support for the computer systems of the Guy’s and St Thomas’ NHS Foundation Trust hospitals experienced problems with the operation of the equipment due to record temperatures of over 40 ° C. Failures in data center cooling systems and mass outages of services were then reported by Google and Oracle. And due to overheating of the equipment, in some data centers they poured water from hoses on the external modules of the air conditioning systems on the roof in order to somehow cool them.
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As a result of the failure, doctors were forced to switch to paper medical records, and more than 100 appointments had to be postponed or canceled. One of the hospital patients also failed to obtain an organ for transplantation. The NHS report said the problems caused “fatigue, stress, and had a negative impact on morale” among staff. It took six weeks to fully restore services.
The NHS noted that this could have been avoided if data centers had been properly prepared for such a situation. In particular, a defective hose connector caused a delay in starting the cooling system of one of the data centers, while problems with water supply were found in another.
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