During the presentation of the Copilot AI platform for the Microsoft 365 office suite, which took place the day before, top managers of Microsoft recognized that systems based on artificial intelligence often give incorrect answers to questions. But despite this, the company called the new systems useful, and even the wrong answers themselves are considered “usefully wrong” there.
Untrue statements of artificial intelligence systems are one of the most important problems in this area. Since the day of its launch, obvious mistakes have been made by the ChatGPT chat bot, which set a new standard. A similar solution from Google, which appeared some time later, gave users incorrect answers to questions right in the demo materials. The chatbot that appeared in the Bing search service is not far behind its counterparts.
All this did not prevent Google from introducing artificial intelligence functions into Gmail and Google Docs services, and Microsoft introduced an updated version of Copilot into the Microsoft 365 suite. Microsoft believes that even in its current form, the system will be useful: users, knowing that a chatbot can give inaccurate answers, will be able to correct only some inaccuracies in emails and presentation slides on their own. For example, when a person wants to wish a family member a happy birthday, Copilot will be useful even if they indicate the wrong date in the letter: AI generates the text, saving the user time, and the person will only have to correct individual errors – you just need to be careful and make sure that there were no inaccuracies in the text. Just don’t trust AI too much.
Microsoft Chief Scientist Jaime Teevan said the company has “mitigating measures” in place when Copilot “does something wrong, exhibits bias, or is misused.” Moreover, before the release of the system for a wide range of users, it will be tested by only 20 corporate clients. “We will make mistakes, but if they occur, we will quickly correct them,” the engineer promised.
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