Finding itself at the center of a scandal in Europe due to the increased level of electromagnetic radiation from iPhone 12 smartphones, Apple has prohibited its technical support employees from telling anything about this problem, writes Bloomberg.
When customers ask for clarification of the French government’s claims that the level of electromagnetic radiation from iPhone 12 smartphones exceeds permissible standards, technical support staff should not say anything about it. Company staff should also reject customer requests for refunds or replacements due to this problem if more than two weeks have passed since the purchase of the gadget, which is standard practice for Apple. When customers ask questions about the safety of Apple smartphones, company employees must explain to customers that, according to the rules, all Apple products undergo thorough testing to confirm their complete safety.
Earlier this week, France announced a temporary ban on the sale of iPhone 12 in the country due to exceeding established electromagnetic radiation standards. The government has given Apple two weeks to resolve the issue through software updates.
Apple has denied claims that the iPhone 12 is unsafe and said it will cooperate with the French government to prove that smartphones meet all technological safety standards. The company added that it has already provided the French government with its own, as well as independent, laboratory test results of these smartphones, which confirm that the electromagnetic radiation they create is within established standards. It also became known today that Apple will release a software update for the iPhone 12, which should reassure the French regulator.
It should be added that with the release of the iPhone 15 line of smartphones, Apple announced the cessation of sales of the iPhone 12 models, first introduced in 2020. However, France’s announcement may cause concern among millions of owners of these devices. According to Counterpoint Research analysts, Apple sold more than 100 million of these smartphones in the first seven months of iPhone 12 sales.
At the time of France’s statement, other EU countries, including Belgium and Germany, also initiated testing of iPhone 12 smartphones for increased electromagnetic radiation.
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