Intel has responded to reports of unstable operation of mobile Core 13 and 14 generation processors – according to the company, they are not subject to the same problem as desktop ones. And since the origin of the two problems is different, then problems with mobile chips should be addressed to laptop manufacturers.
In response to reports of instability not only on desktop but also mobile 13th and 14th generation Intel Core processors, the manufacturer issued the following statement: “Intel is aware of a small number of reports of instability with 13th/14th generation Intel Core mobile processors. Based on an in-depth analysis of reports of processor instability issues, Intel has determined that mobile products are not susceptible to the same issues (as desktop chips). The symptoms reported on 13th/14th generation mobile systems, including hangs and crashes, are common symptoms resulting from a wide range of potential software and hardware issues. As always, if customers are experiencing issues with Intel-based notebooks, we encourage them to contact their system manufacturer for further support.”
Earlier, representatives of Alderon Games (the developer of Path of Titans) reported a widespread problem with Intel 13th and 14th generation processors – according to them, it affected not only client PCs, but also servers, and the transfer of equipment to AMD chips sharply reduces the number of failures. They were supported by colleagues from Digital Extremes and Epic Games. Subsequently, Alderon Games added that the problem also affected mobile processors of the same families. Intel is trying to cope with the problem, but updating firmware and drivers only softens the problem, but does not solve it completely. The company rarely agrees to issue refunds for processors.
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