Valve has tightened the rules for posting season passes on the Steam service. Now developers and publishers will not be able to go back on their promises and commitments when it comes to DLC passes.
The season pass offer is a promise of future content. During the pass launch process, developers must indicate a brief description and release date for each DLC – this “commitment to consumers and Steam”.
“Unless you are willing to clearly communicate what each DLC will contain and when it will be ready for release, you should not offer the Season Pass on Steam.”say the updated rules.
Developers are allowed to shift the deadline for the release of the add-on once, but not more than by three months. If the delay is longer, Valve reserves the right to:
- remove the season pass from sale on Steam;
- reimburse customers for the cost of unreleased DLC (a similar action will follow as a result of the cancellation of the add-on);
- give consumers the opportunity to request a refund for the entire pass.
In addition, at the release of the game, the season pass available for purchase must include at least one released expansion pack from those included in the package – an “empty” pass cannot be sold.
Valve will also limit the sale of season passes to a narrow circle of partners with a proven reputation on Steam, with whom strong relationships have been established over the years of collaboration.
Previously, Valve closed a loophole in the Steam refund policy: from April “time spent in the game during the extended access period will be taken into account when processing a refund request”.
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