Banco Inter appears to be suffering from instability in its system this Thursday morning (07). Customers announced on social media that they are having difficulty accessing their account balances. Some also report that the account money and investments “disappeared” from the application.
Cases of money disappearing from “Porquinho” — a service that allows you to save money at a profitable rate — are some of the most reported by customers through X (formerly Twitter). The amounts, according to users, exceed thousands of reais.
In response to hundreds of complaints involving problems in viewing amounts, Banco Inter states that its technical team is aware of the unavailability of services and is already working to “resolve this as soon as possible”.
Data collected by Downdetector suggests that the problems began around 8:00 am this Thursday (07), reaching a peak of notifications at 8:46 am. So far, there are no official comments from the company on the cause of the instability.
Customers warn of “fakes” applying scams
With the significant increase in comments and publications related to the bank on social media, there are reports of criminals taking advantage of these situations to scam customers seeking support from Banco Inter, as reported by users on X.
According to reports, fake profiles are using the financial institution's name and brand to contact customers affected by the application's instability, requesting banking information. This could result in the theft of users' money, credit card details, and other sensitive information.
Economy and market 20 Dec
Economy and market 05 Mar
It is crucial that customers never share your personal and banking informationwhether by email, telephone or messages on social networks, under no circumstances.
It is worth remembering that Banco Inter's official communication channels are email messages sent by senders ending with “@bancointer.com.br” or by SMS using the numbers “38383”, “29544” and “28456”. On social media, it is necessary to pay attention to the verified account icon — that is, the blue badge.
Reports from Banco Inter customers
More than 3 thousand reais disappeared from my account on @interbr ! I almost have a heart attack. I am feeling bad! #BancoInter #Investments
— Herbert Gomes (@herbertofficial) March 7, 2024
Banco Inter simply disappeared with my money invested in my turbocharged piggy bank (Lci)
And I see that there are a lot of people with the same problem.
Where are you @interbr help here
— Thiago (@ThiagoArruda51) March 7, 2024
How do you add 400 reais from your investment? #bancointer in 1 week without having made any type of withdrawal ???? I hate digital banking pic.twitter.com/xJlpgrSbIq
— Victoria Laferl (@victorialaferl) March 7, 2024
The inter bank disappeared with FUCKING thousand reais that I had invested
—ca (@_monteiroc4rol) March 7, 2024
Banco Inter
Developer: Banco Inter
Price: free
Size: varies depending on device