Orange Bank is closing its doors soon, but it is doing so in style. As part of an exclusive agreement with Hello bank!, everything has been designed to facilitate the transition from one bank to another. With some nice bonuses to boot.
Changing banks is always somewhat stressful. This procedure is even more so when the establishment in which you have your accounts, your savings and your loans closes its doors.
Fortunately, Orange Bank has planned everything so that its customers can have the best possible follow-up and relies on Hello bank! and its status as number 1 in digital customer relations for four years.
A specific and secure route
Orange Bank is over. The mobile bank has announced the gradual end of its activities by the end of 2024. However, the establishment is not leaving its customers in the dark. On the contrary.
To ensure the continuity of banking services to its users, Orange Bank has entered into a partnership with the online bank Hello bank!. If they wish, customers can migrate their accounts and the money they contain to the BNP Paribas digital bank. All information and transfer arrangements are communicated by e-mail, in successive waves, until summer 2024.
For the occasion, Hello bank! has put in place a simplified and specific journey for Orange Bank customers. They benefit from a web platform, a telephone line and dedicated advisors to ensure the transition. And that’s without counting on the Hello Start+ banking migration service.
Change bank or mobile plan
Like what is done by telephone operators, banks are required to have a banking mobility assistance service. The objective? Allow everyone to easily move from one bank to another without fearing the procedures to come.
At Hello bank!, this service is called Hello Start+. It is completely free and takes care of many of the formalities that make banking migration laborious. For this, Hello bank! will examine your transactions dating from the last 13 months, in order to identify the organizations linked to recurring direct debits and transfers. This concerns, among others, the energy supplier, the telephone operator or even the Caf. With your agreement, Hello bank! will then automatically transmit your new banking details to these entities. All this within a maximum period of 22 working days.
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Practical, this service certainly saves time, but above all money. Indeed, Hello bank! offers 100 euros in vouchers to all customers using this banking mobility service.
What should you pay attention to before changing banks to Hello bank! ?
While the Hello Start+ service facilitates banking migration, certain procedures remain at the customer's discretion. It is best to anticipate them in order to avoid any mishaps. Here are our tips:
update the payment method in the event of a change of bank card for monthly subscriptions, such as those to SVoD platforms; check that all checks issued from the old bank have been cashed, at the risk of being recorded by the Banque de France; share your new bank details with your financial institution as part of a consumer credit.
If you have taken out a loan with Orange Bank, it will be automatically transferred to Hello bank!, without any fees. Its conditions remain unchanged.
Hello bank! spoils former Orange Bank customers
Hello bank! rolls out the blue carpet to welcome Orange Bank customers. Not only do they benefit from a dedicated migration path, but they are also eligible for numerous exclusive advantages. Simply opening an account with Hello bank! offers numerous benefits, for a total amount of up to 230 euros:
up to 80 euros offered for any subscription to Hello bank! ; 100 euros in vouchers when using the Hello Start+ service; 50 euros offered for subscribing to a Hello + savings account; the Hello Prime premium offer free for 6 months, instead of 5 euros per month.
Finally, for any opening of a Hello+ savings account, you benefit from a boosted rate of 3.50% gross annually for one year and up to 50,000 euros. This offer, valid until August 28, gives you the benefit of a guaranteed risk-free investment, ideal for money sitting in low-paying accounts.