WhatsApp is currently rolling out a feature that will allow users Initiate a chat with a third-party agent Directly from the platform. However, it is a Messages are still in beta And it’s available for a limited number of users, so we’ll let you know if it’s also officially launched in Italy. In the meantime, here’s everything we know so far.
Support third-party agents
If you have a chatbot that you use regularly but are forced to switch to its dedicated app or visit its website every time, then things may change in the future, possibly Integrate everything directly into WhatsApp. In fact, agents can be added without leaving the app, and obviously without giving them access to other conversations on your account. The feature was discovered in the WhatsApp for Android beta version 2.26.35.3 update.
You can add a new AI agent directly from WhatsApp settings: just name it and Choose profile photo. Each account supports up to five agents. Once configured, WhatsApp will generate a The API key will be used to connect the agent to the chat. For those wondering, both AI-based agents and bots are supported, so any compatible service is supported.
The API key will then be copied and pasted into the hosting agent’s service. You can then communicate with the bot directly on WhatsApp.