Some users of iPhone 18 Pro and iPhone 18 Pro Max are experiencing Face ID errors that cause the smartphones to freeze and restart on their own. According to reports, the issue may be related to the software part of iOS 27 and occurs after a failed facial recognition attempt. 9 to 5.
Image source: 9to5mac.com
In the new iPhone 18 Pro, Apple uses a compact Face ID system and places an infrared camera at the bottom of the screen next to the area where the status bar displays the time. During the operation of this component, malfunctions may occur. This error occurs when using Face ID to access protected apps such as passwords, Safari private tags, and other biometric-protected apps. However, normal attempts to unlock iPhone from the lock screen will not result in failure.
To check if there is an issue with your device, when the Face ID prompt appears, you need to cover your face with your hands and click “Try Face ID Again.” On affected iPhones, the smartphone will stop responding to touches, restart after a few seconds, and return to the lock screen. 9to5Mac was able to reproduce the error on at least one European iPhone 18 Pro, but the extent of the problem remains unclear.
Users on Reddit reported that Apple support recommended replacing the device. However, 9to5Mac believes that the problem is likely related to software and can be solved by updating the operating system. The company is expected to address the issue in the upcoming iOS 27 update, while it works to fix another similar bug that caused all iPhone models to reboot.
If you find an error, select it with your mouse and press CTRL+ENTER.