OpenAI introduced a new feature called “Wallet”, with the help of which Dots artificial intelligence agents will be able to assist users in choosing products and placing orders. The feature will initially be available to a limited number of adult ChatGPT Pro subscribers in the US.
Image source: openai.com
Users fully control the process, OpenAI emphasized: before completing the transaction, they can check the list of goods, the total amount and select a card for payment. To confirm the purchase, you will also need to undergo a biometric verification, for example, using Face ID or using a fingerprint scanner, to record the fact of the transaction.
To start using the feature, ChatGPT subscribers just need to add one or more bank cards to the “Wallet”, and then ask the AI agent to help with the purchase. You will only have to go through this procedure once; you will not need to enter your payment information again in the future. At the time of payment, ChatGPT uses a payment token that replaces the real card details, so that payment information is not transmitted to either the AI agent or the merchant.
The seller automatically receives from the AI agent all the information necessary to complete the order, including contact information and delivery address. When making purchases using AI agents, users will still be able to earn cashback on cards and have access to standard card protections, including the ability to dispute a transaction.
The limited audience at the outset allows OpenAI to test and refine the feature before rolling it out to a wider range of users. In the future, the company plans to expand the capabilities for managing the function: it will be possible to set spending limits and set other parameters – by product category or time period. Thanks to this, users will be able to pre-approve purchases that the AI agent will then make offline.
OpenAI aims to make AI agent shopping available to more retailers. Some platforms, however, are still blocking AI agents from accessing their platforms. The company released a guide providing tools and recommendations for marketplaces that want to reach buyers using AI agents.
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