It seems that the measures have been taken: Sony takes too many insults for saying goodbye to discsso the company’s Japanese branch was established New rules for users Designed to intervene in harassment.
“Our company is committed to providing honest services so that customers can use our products and services with peace of mind. We attach great importance to User feedback To improve our services,” we read in the new guidelines.
“On the other hand, the dignity and safety of our employees must never be threatened customer harassmentsuch as remarks or requests that go beyond what is considered reasonable by social norms. ”
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Examples cited by the company include “persistent, repetitive or delayed demands, excessive or unreasonable demands for compensation or apology, offensive languagethreats, defamation and other similar conduct. “
This is not an isolated case
You may recall that the new PlayStation ad was mired in controversy over the farewell to discs, and the latest State of Play appears to have gone through a similar treatment. The point is Distinguish between legitimate criticism and insult and toxic rhetoric, and Sony Japan’s new policy goes in that direction.
However, this does not appear to be an isolated case in Japan, and is related to a regulation that came into effect last October: a regulation requiring employers nationwide to take measures Prevent harassment of workers by the customer.
According to Uni Global Union’s explanation, Major changes in Japanese work culturemarking a shift from the traditional thinking of “the customer is always right” to paying more attention to worker protection.
