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Amazon has banned artificial intelligence agent Meta✴Muse from purchases and will do the same to similar products from Google and OpenAI

Olivia Bennett by Olivia Bennett
September 25, 2026
in Technology
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Amazon has banned artificial intelligence agent Meta✴Muse from purchases and will do the same to similar products from Google and OpenAI
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Between Amazon and Meta✴ A conflict occurred while the artificial intelligence agent was performing shopping tasks on behalf of the user. The e-commerce giant required artificial intelligence agents to correctly identify themselves, and the social media giant ignored the requests.

    Photo credit: Rubaitul Azad/unsplash.com

Photo credit: Rubaitul Azad/unsplash.com

Amazon decides to block new artificial intelligence agent Meta from accessing its platform✴ Muse – According to the company, the app’s algorithm poses a threat to data security and privacy. According to Amazon’s terms of service, AI agents do not accept the authentication required by third-party bots. Amazon Asks Meta✴ Exclude their platform from Muse, but Muse refuses. Amazon later said that the AI ​​agent began to connect to the trading platform and collect user credentials, but did not disclose its nature as an AI agent or information about the development company. “Third-party applications that make purchases on behalf of customers on other companies’ websites must act openly and respect the service provider’s decision to participate in such programs.”,” Amazon emphasized.

The company insists that all artificial intelligence agents, including Muse, must follow the same rules and requires Meta✴ Exclude Amazon.com from the application’s list of available sites. Currently, when users try to use Muse to shop on Amazon, they see a message that the AI ​​agent cannot access the platform. Yuan✴ Ensure Muse does not have direct access to users’ passwords or payment information – the agent is said to operate in a secure virtual machine within the company’s cloud infrastructure, and the credentials provided are stored in a secure system hosted by Meta✴ Inaccessible. Amazon’s claims about Muse functionality contradict Meta’s version✴.

This isn’t the first time Amazon has restricted access to its platform by artificial intelligence agents. Prior to this, the company obtained an injunction through the courts to prevent the artificial intelligence agent in the Perplexity Comet browser from working with the platform; other third-party AI agents, including those from Google and OpenAI, are also expected to block. An important motivation for Amazon is not only user privacy, but also economic viability. The company generates significant revenue from ads placed on sponsored pages – $68 billion in the past year alone, accounting for 10% of the company’s total revenue.

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