«Linear Business “Present”Contact information.AI» is a platform that helps turn communications with customers into a source of information for business development. This solution allows you to organize content in communications, create information about orders, transactions, projects, track changes and store communication history with customers. If a manager typically remembers about 20 customers, Contact.AI will remember everyone he interacted with.
A study by Beeline Business shows that companies and entrepreneurs are noticing that communication with customers is becoming increasingly fragmented. Additionally, the more pipes used, the more difficult it is to collect and maintain a single communication context. For example, due to constant switching between chat, email, and phone calls, employees may forget to add comments to an order or take too long to respond to a request, which may result in customers refusing to cooperate. As a result, communications fragmentation impacts revenue and the quality of customer experience.
In order to change this situation and achieve maximum results, we need to integrate CRM systems, artificial intelligence technology and various customer communication channels. The new Beeline platform is built on this principle.
“Contact.II” by Beeline Business is a ready-made product package for managing communications and business processes in sales, support and customer service. The first users can already use cloud telephony with call distribution and recording, video conferencing, speech analysis, and Beeline Business’s built-in CRM system with chat center.
Regardless of the communication channel, call and text conversation data in the CRM system form a unified communication history with the customer. For example, users can also set up various automation scenarios so that when a call is missed, a “call back” task is immediately created in the CRM system.
At the same time, it is not necessary to connect all functions of Contact.AI: you can select only the ones you need at the moment and add others as needed.
Ruslan Akhlebininsky, Director of Enterprise Solutions and Services at Beeline Business:
“Communication with customers is an important source of data for business development. With Contact.AI, companies can easily browse information from different channels and respond in a timely manner. We began to develop the Contact.AI platform by providing a convenient CRM system that integrates key communication tools. We plan to expand the functionality of the platform by the end of the year and open up new omnichannel opportunities supported by artificial intelligence technology.” Artificial Intelligence
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